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8.1 Tracking Link Feature – User Manual

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🔐 Purpose​

Safety and transparency are key priorities in any taxi or dispatch service. Yelowsoft’s Tracking Link Feature allows riders and drivers to share their live trip location with trusted contacts—ensuring peace of mind for passengers and their loved ones during every journey.

🚕 What is the Tracking Link?​

The Tracking Link is a secure, real-time link that provides live trip status and location updates. This link can be shared by:

  • Customers with their friends/family
  • Drivers with concerned contacts

This helps others track the movement of the trip in real-time and be alerted in case of any emergencies.

🔧 How It Works​

Trip Booking Initiated​

Once a customer books a trip, a tracking link is automatically generated for that specific trip.

  • Available inside the customer app and the driver app.
  • Users can choose to share the tracking link via SMS, WhatsApp, or any messaging app.

Real-Time Monitoring​

The receiver of the link can:

  • View the live location of the vehicle.
  • Monitor trip progress in real time.
  • Ensure the safety of their loved ones during the ride.

Trip Completion​

Once the trip ends, the tracking link automatically expires for privacy and security reasons.

✅ Benefits​

  • Enhanced Safety: Ensures passengers are visible to their trusted contacts throughout the ride.
  • Transparency: Builds trust between the company and its users.
  • Emergency Preparedness: Allows quick response in case of unexpected situations.

📌 Best Practices​

  • Encourage both drivers and passengers to share the tracking link at the start of every trip.
  • Explain its importance during the onboarding or training of drivers and support staff.

By leveraging the Tracking Link feature, taxi and dispatch companies can offer a more secure, reliable, and customer-centric service. Yelowsoft remains committed to helping you deliver an exceptional and safe travel experience.